We Stand with You From understanding your initial needs to final operational testing, we stand with you at every step to make certain that you derive maximum on-going benefits from your investment in our products and services.
Overview
Miro Customer Support is led by the Director of Customer Support and is organized under the Implementation Services Group (ISG), which is headed by a Senior Vice President. Project Consultants (i.e., account managers) from the ISG bring new customers through the project implementation phase and, with the assistance of Customer Support, through the product warranty phase, normally 90 days after "going live." Most customers then opt to purchase an annual Software Maintenance and Support contract, which provides continued coverage for the product purchased. This continued coverage includes "help-desk" support and rights to receive future product updates. Over 95% of our customers renew their software maintenance and support contracts every year.
Miro Technologies employs a variety of domain experts, who we classify as Project Support Engineers, from our corporate offices in La Jolla, California and regional offices in the UK and Saudi Arabia, to respond to help desk calls. Our Help Desk staff has extensive practical experience in their area of expertise as well as a thorough working knowledge of the product they support.
Outstanding Customer Support is Our Priority
From initial organizational assessment and business process evaluations through post-production support, our implementation specialists instill in our customers' minds a sense of confidence and security borne from the knowledge, industry experience and expertise exhibited by our staff.
Customer Support - Points of Contact
The Customer Support Desk can be contacted through the following methods:
Telephone: + 1 877.823.4653
Facsimile: + 1 858.554.0873
Self-Service Portal: http://cs.mirotechnologies.com
Email:
GOLD Support: goldsupport@mirotechnologies.com
AuRA Support: aurasupport@mirotechnologies.com
European Region : europeansupport@mirotechnologies.com
Customer Support Zone
Existing customers can download product updates, release notes and product documentation at Miro's password-controlled support zone:
GOLD Support Zone
AuRA Support: Zone
Miro Customer Support is led by the Director of Customer Support and is organized under the Implementation Services Group (ISG), which is headed by a Senior Vice President. Project Consultants (i.e., account managers) from the ISG bring new customers through the project implementation phase and, with the assistance of Customer Support, through the product warranty phase, normally 90 days after "going live." Most customers then opt to purchase an annual Software Maintenance and Support contract, which provides continued coverage for the product purchased. This continued coverage includes "help-desk" support and rights to receive future product updates. Over 95% of our customers renew their software maintenance and support contracts every year.
Miro Technologies employs a variety of domain experts, who we classify as Project Support Engineers, from our corporate offices in La Jolla, California and regional offices in the UK and Saudi Arabia, to respond to help desk calls. Our Help Desk staff has extensive practical experience in their area of expertise as well as a thorough working knowledge of the product they support.
Outstanding Customer Support is Our Priority
From initial organizational assessment and business process evaluations through post-production support, our implementation specialists instill in our customers' minds a sense of confidence and security borne from the knowledge, industry experience and expertise exhibited by our staff.
Customer Support - Points of Contact
The Customer Support Desk can be contacted through the following methods:
Telephone: + 1 877.823.4653
Facsimile: + 1 858.554.0873
Self-Service Portal: http://cs.mirotechnologies.com
Email:
GOLD Support: goldsupport@mirotechnologies.com
AuRA Support: aurasupport@mirotechnologies.com
European Region : europeansupport@mirotechnologies.com
Customer Support Zone
Existing customers can download product updates, release notes and product documentation at Miro's password-controlled support zone:
GOLD Support Zone
AuRA Support: Zone
