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GOLD™
Customers Meet in La Jolla
GOLD™ customers participating in
the 1st annual GOLD™ User Group Meeting held in
La Jolla on April 5 – 7 agreed on one thing, “I’m
coming back next year!” Based on consistent feedback
from attendees, the conference format facilitated a
good exchange of ideas and information between GOLD™
customers and MIRO managers, and among customers themselves.
Sixty people representing over twenty GOLD™ customers
attended the three-day conference held at the San Diego
Marriott La Jolla.
Day one of the conference featured presentations by
MIRO staff on the company’s strategic focus, functionality
enhancements, implementation, deployment, support and
technology evolution. MIRO’s president, Vincent
Monteparte, described the company’s vision and
mission, outlined the significant events of the past
year, and set the pace for the conference. “This
seminal GOLD™ User Group Meeting is a pivotal
event in executing MIRO’s strategic direction,”
he said. “This is our clarion call to continue
to focus on our customers.” |
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UK
MOD Celebrates 500th Aircraft on WRAM
MIRO Technologies and the UK Ministry of Defence
co-hosted an event last month in Yeovilton to commemorate
the 500th aircraft managed by MIRO’s Work Recording
and Asset Management (WRAM) system. The 500 aircraft are all
military helicopters and fixed wing aircraft in service with
the Royal Navy and Army.
The event at the museum was well attended by
Royal Navy, Army, RAF and Civil Service personnel, all of
whom had worked together over the past eleven years on the
project. Brigadier Flint presented a model of the Lynx Mk7,
the 500th aircraft added to the system, to the Lynx project
team leader, Captain David Evans, RN.
The Brigadier also presented an identical Lynx
model to Vincent Monteparte, President of MIRO Technologies,
to symbolize the successful WRAM program at MOD. |
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| AuRA™
moves forward at SAS
Major Cost Savings Projected by SAS
Executive
The AuRA enterprise solution previously announced
for SAS Group is now moving to the final system project planning
and implementation phase for Scandinavian Airlines. This news
follows the successful completion of an AuRA proof-of-concept
in Stockholm. Based on the enterprise deal, all other SAS
Group subsidiary airlines, third-party airlines and affiliates
will have the opportunity to benefit from AuRA implementations
in subsequent phases.
Ulf Nystrom, head of Technical Operations at Scandinavian
Airlines said, “The AuRA implementation will give us
the powerful system we need to strengthen our maintenance
and engineering operations and substantially improve efficiency
and lower costs.” He added, “This new MRO system
solution will save us millions of dollars annually in systems
operations and maintenance.” Nystrom noted that about
15% of the projected savings can be attributed to the operation
and administration of the old legacy MRO system being replaced.
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| GOLD™
Implemented at AIC
MIRO Technologies’ GOLD™ software
was successfully implemented at Aerospace Integration Corporation
(AIC), Crestview, FL in support of the Aircrew Information
Mapping System (AIMS) for the AC-130H gunship for the US Air
Force Special Operations Command (AFSOC).
GOLD was selected by AIC for its robust inventory management
capabilities and ability to communicate seamlessly with DOD
legacy supply systems, like the USAF Standard Base Supply
System. AIC is a uniquely diversified, high technology company
delivering leading-edge solutions to the Department of Defense
(DoD).
“AIC recognized GOLD software as an extremely powerful
and versatile tool for managing CSWS logistics data relating
to item-management responsibilities,” said AIC Director
of Logistics Howard Hill. “GOLD software enables AIC
to exchange essential logistics data with government agencies
in standard DoD formats. The GOLD suite of logistics software
has clearly enhanced support to our primary customer, the
Air Force Special Operations Command,” said Hill. |
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| Frontier
Airlines Maintenance Honored by FAA
Frontier
Airlines maintenance department was recently awarded the FAA’s
Diamond Award, thus becoming the only US airline to win this
award for six consecutive years. The Diamond Award recognizes
airlines and other maintenance facilities where at least 25%
of its aircraft maintenance technicians complete certified
training requirements beyond their initial certification.
Frontier has had 100% participation by its aircraft maintenance
technicians since 1999.
Frontier Airlines went live with a full AuRA implementation
in 2002. Currently, over 900 users across 12 departments perform
53 business processes at Frontier with the AuRA system. Over
400,000 part-related transactions are supported in AuRA for
the 48 Airbus and Boeing aircraft in the system.
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| MIRO
appoints CTO, Realigns ISG
MIRO Technologies recently announced
the appointment of a Chief Technology Officer (CTO) and realignment
of the Implementation Support Group (ISG) responsible for
project management, product training, data conversion and
customer support. The organizational changes put into place
will strengthen MIRO’s ability to meet customer needs
for intelligent maintenance and logistics software and services.
The ISG realignment creates three
separate functional lines, including Support Services, A&D
(GOLD) Project Management and Commercial (AuRA) Project Management.
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New CTO Paul
Extance will be responsible for the future direction
of MIRO’s product suite, including all three product
lines deployed (GOLD, AuRA and WRAM). Extance joined
Spirent Systems in 1995 and has held the position of
Research & Development Manager since 2000. |
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Ralph Evans was promoted
to the new position of Manager, Support Services with
responsibility for the Customer Support and Product
Test Groups. Evans joined the company in 1998 and has
managed the Product Test Group since 2000. |
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Catherine Dowdle continues
to lead the A&D Project Management team in La Jolla
and be responsible for GOLD deployments. Dowdle joined
the company in 1994 and has held progressively responsible
positions, including Program Manager and Director, A&D
Business Unit. |
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John Hancock currently
heads up MIRO’s Yeovil, UK operations and will
now also manage the Commercial Project Management team
for worldwide AuRA implementations. Hancock has over
25 years direct maintenance and engineering experience,
including positions within line and heavy maintenance
organizations as well as quality departments. |
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i-News is a quarterly publication
providing technology, business and service professionals
with the latest information related to GOLD and AuRA service
and support, including product announcements, case studies,
media coverage, upcoming events, product tips and organizational
news. |
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Since 2001, ASG and MIRO
Technologies have deployed the ASG-Safari™ suite
to extend AuRA™ reporting capabilities. In 2003,
ASG and MIRO decided to extend ASG-Safari to users of
MIRO’s GOLD™ application. AAR, a leading
provider of products and value-added services to the
worldwide aviation/aerospace industry, was one of the
first GOLD customers to take advantage of this expanded
functionality. Link to the Client
Success Story to read about the
challenges faced by AAR, the solution and the measurable
results from the implementation of ASG-Safari solutions.
Founded in 1986, ASG is a privately held global enterprise
software and professional services firm that provides
a full range of software solutions in the Metadata Management,
Security Management, Performance Management, Operations
Management, Information & Data Management, Applications
Management and Infrastructure Management arenas. ASG
is headquartered in Naples, Florida, with more than
45 offices serving the Americas, Europe, Middle East,
Africa and Asia/Pacific. For more information, visit
ASG at www.asg.com.

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