Job Summary

The Systems Analyst works under the supervision of the Product Design Manager, developing Miro's core product offering GOLDesp™. The systems analyst performs a variety of tasks from evaluating business systems and user needs through to actual analysis, design, testing and documentation.

Essential Functions

Management

• Under the supervision of the Product Design Manager the Systems Analyst acts as a Process Engineer.
• Responsible for the flow of the software development process itself (from the initial requirements definition through to the development, test, documentation and deployment efforts).
• Working alongside the Management Team in planning, scheduling and implementing project plans (i.e. planning small modifications through to major software releases).
• Along with the Product Design Manager, responsible for making improvements in processes and in software development and to set design standards.
• Prepare progress reports / updates for Senior Management review
• Review and respond to capability inquiries (RFP's/Requirements Definitions) from potential customers and assessing the gaps.
• To liaise with external and internal customers with respect to work requirements and support issues.
• The ability to produce and execute presentations to potential customers on the functional aspects of Miro's software products.

Software Design and Documentation

• Documenting present work flow and procedures
• Generating and maintaining design standards
• Implementing an industry recognized software development process (currently Rational Unified Process is being adopted)
• Maintain and manage a repository of requirements details.
• Review, analyze and estimate changes.
• Analyze customer business practices and correlate the customer's processes and / or functionality with the product's functionality, Coordinating requirements / design review sessions with the customer (internal and external).
• Develop design artifacts to the quality set out in the design standards.
• Working closely with the Development Manager, draft technical design documents for all new software modifications, including flowcharts, diagrams to illustrate sequence of steps, data model updates etc.
• Review design artifacts against standards and content
• Reviews all product related functional documentation for correctness.

Software Support and Maintenance

• Liaising with the Customer Support Manager in resolving customer issues
• Reviewing and estimating software enhancement request from customers (CCR's).
• Reviewing and approving software bug fix requests from various sources by analyzing and documenting changes required, such that the development team can make valid program modifications.
• Troubleshooting/debugging application problems.
• Working closely with the Product Test Manager in executing all aspects of testing (i.e. unit, modification, system and platform testing).
• Support the Documentation Team in creating and maintaining the product documentation
• Support the Quality Assurance Team with all test scripts and functional testing.
• Support to Business Development with product demonstrations

Training

• The ability to produce and execute presentations to potential customers on the technical aspects of Miro's software products.

Administrative

• Update company time recording software regularly/correctly
• Performs other duties as assigned

Qualifications

Education

• Bachelor's degree from a four-year college or university; or 5 years related experience and/or training; or 7 years equivalent combination of education and experience

Technical Skills

• Extensive knowledge of Software Development Methodologies
• Extensive experience in Systems Analysis and Design
• Must have experience in working in a client-server environment with multiple users.
• Strong knowledge of data modeling techniques
• Experience in UML

Other skills

• Must have excellent interpersonal skills and be able to work in a team environment.
• Excellent analytical and reasoning skills
• Requires a high level of initiative and independence.
• Excellent verbal and written communication skills, with the capability of clearly presenting facts and explaining technical issues to customers and internal managers and staff.
• An ability to provide analysis support to internal and external customers and be able to logically work through problems even under extreme pressure.
• Ability to interpret an extensive variety of technical instructions and deal with several abstract and concrete variables.
• In depth knowledge of product design, development and implementation.
• Extensive knowledge of Configuration Management methods and procedures
• Some exposure to the MRO or Logistics software industry or an exposure to Miro's software products is a definite advantage
• Some exposure to the MRO or Logistics software industry or an exposure to Miro's software products is a definite advantage
• Some exposure to hands-on experience in Maintenance Repair and Overhaul and related occupations is an advantage

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